Here are some steps to check with USB.

1. Try connecting to different USB ports including front and back ports.
2. Use a self-powered USB hub. A self powered hub is a hub that takes its power from an external power supply unit and can therefore provide full power to every port.

For more information on USB, consult following article SID 2490 USB - General Information and Essential Troubleshooting.

1. Ensure that any previous imaging devices are removed from Device Manager before proceeding. This is done by disconnecting the USB device from the PC.
2. See the example below where a Visioneer 4800 USB has been installed.


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3. Check that your Webcam is appearing in Device Manager.


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4. If it is not appearing in Device Manager, try installing the driver from Device Manager. Check how do this for Windows XP and Windows 2000 below.

For Windows XP

For Windows 2000

For more information on Device Manager consult this article SID 2404 General Device Manager Information.

1. Insert the Installation CD into your CD-ROM drive. Your CD should start automatically. If it does not, follow the steps below:
• Double-click the My Computer icon. Alternatively, click Start > My Computer .
• Right-click the CD-ROM/DVD-ROM drive icon, and then click AutoPlay.
2. Select the region you are in and then click the Next button.


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3. Select a language and then click the Next button.


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4. Click the options for installing drivers and applications, and then click the Install button.
5. When prompted, connect your Live! Cam's USB cable to an available USB port on your computer, Windows automatically detects the device.

Note:

If you have lost your installation CD, there are software and drivers available on our website.

You can start Creative Webcam Center in any of the following ways:

1. Click Start - Programs - Creative - Creative Webcam - Creative Webcam Center.
2. On launch the Webcam should be automatically initialized and video will appear under the "Capture" tab.

1. Right-click the Creative Cam Detector icon in your taskbar, and select Launch Creative Webcam Center. This icon appears if, during installation, you clicked the option for Creative Cam Detector to load automatically at Windows startup.

Taking a Photo

1. In the Creative Webcam Center window, click the Capture tab.

2. Click the Photo Resolution box and select the resolution that you want.

3. Click the Snap photo button to capture an image. Images are saved as files in the default media folder. The path to your default media folder is found on the top right hand side of Webcam Center.



4. To view the photos in the image viewer, double-click the image files in the Thumbnails/Details pane.

Recording a Video

1. In the Creative Webcam Center window, click the Capture tab.

2. Click the Video Resolution box and select the resolution that you want.

3. Click the Record button to start and stop video recording.

4. Videos are saved as files in the default media folder when you stop recording.

5. To view the videos in the video viewer, double-click the video files in the Thumbnails/Details pane.

Note: If your Webcam has a focus option, try it in different positions to ensure the best quality image.

1. Launch the Skype application and in Skype click on Tools>Options>Video


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2. In the video dialog box, ensure that the "Enable Skype video" box is ticked.
3. If you are still encountering problems with Skype, select your Webcam directly from the dropdown menu, and the Test Webcam button to test your Webcam.


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All sorts of programs run in the background on your PC. Closing unessential ones can sometimes help keep software installations trouble-free.

The System Configuration Utility (Msconfig.exe) allows you to temporarily change the way Windows XP starts by disabling startup programs and services individually or several at a time.

To disable programs from automatically loading:

• Click Start - Run - Type msconfig and click Enter.

• This opens the System Configuration Utility window.

• In this window click Startup, uncheck each of the startup tasks you no longer wish to load.

If you are uncertain which startup programs are causing you problems try un-checking all items and then slowly recheck each items until you determine the source of your problem.

To disable non Microsoft services on start-up, follow the instructions above, but select the Services tab instead of Startup. In order to get an overview of services that can be safely disabled tick the box called Hide All Microsoft Services.

If you are uncertain which services are causing your problems try un-checking all items and then slowly recheck each items until you determine the source of your problem.

Creative Webcam Live! Ultra, Webcam Live! Ultra for notebooks and Live! Motion may be incompatible with some ATI southbridge SB400 and SB450 products.

To see if you have an ATI chipset, look at your PC documentation or talk to your PC manufacturer.

All the listed Creative products are USB-IF certified. To learn more about USB-IF certification, please visit: http://www.usb.org/developers/compliance/

A PC System Configuration that has ATI southbridge SB400 and SB450 may have connection issues with the 3 models from Creative.
If you believe you are experiencing connection problems, we recommend:

1. Check with your PC motherboard manufacturer for a BIOS upgrade. or
2. If one is not available or does not resolve the issue, use a PCI to USB 2.0 or PCMCIA to USB 2.0 card.

If these steps do not address your problem, we would suggest returning your product to your retailer to exchange for a Creative Live! Cam Voice, Webcam Live!, or Webcam Live! Effects camera or alternatively a refund. Please contact for further assistance.

When using an online messenger application for example Windows Live Messenger you may notice different effects appearing on the screen. The reason for this can be that the Advanced Video FX is enabled in Live! Cam Console and an effect has been enabled for example the Ayres Rock effect. To enable or disable Advanced Video FX do the following.

1. The AVFX utility can be accessed from the Live! Cam Console which will auto launched once a video streaming activity is detected.
2. Select Advanced Video FX on the console.

If the troubleshooting steps have not helped fix your Webcam, please try it in a another PC with a different specification. If you still require assistance please contact Customer Support.